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Utility Customers Must Make Payment Arrangements

One of the advantages of being a locally owned, not-for-profit utility is the ability to work directly with customers in the community – and for Menasha Utilities, that means working with customers to make payment arrangements.

“We understand that some of our customers face situations that make it difficult to pay the bills. We’d much rather work with our customers to find a solution than disconnect service,” said Paula Maurer, Customer Service Manager. “It starts with making a phone call or stopping by our office.”

Customers experiencing difficulty paying their bill are encouraged to contact the Utility right away.  Customers may call the utility’s billing department at 920-967-3401 or visit the utility office at 321 Milwaukee Street, Menasha from 7:30 a.m. to 4:00 p.m. Monday through Friday.

The utility does not disconnect electric service to residential properties from Nov. 1 through April 15 if doing so would interfere with the heating source.  

The Wisconsin Home Energy Assistance Program (WHEAP) provides assistance for heating costs, electric costs and energy crisis situations to approximately 230,000 Wisconsin households annually. Households must meet income and other requirements to qualify for a one-time heat or electric payment between Oct. 1 and May 15, or as long as funding is available. See www.homeenergyplus.wi.gov or call 1-866-HEATWIS (432-8947) for more information.